A Professional Agency with Personal Service

Travelers Concierge Claim
1327 W. Tilghman Street
Allentown, PA 18104


Cars are for driving. You know: going places, meeting people, spending time with the family. Getting things done. Cars are for driving and not for hanging around waiting to have repairs made. That's why we offer ConciergeCLAIM. lf your vehicle gets in an accident, we'll take care of it conveniently, efficiently, and with a lifetime guarantee. ConciergeCLAIM. A higher level of service brought to you by Travelers. And like our name suggests, we know a thing or two about staying in-synch with your busy schedule and getting you back on the road.

Like lt Never Happened

With ConciergeCLAIM, Travelers claim professionals manage the entire auto claim process from start to finish, so you don't have to worry about a thing. We'll have you back on the road like it never happened before you even know it. Convenient: A Travelers appraiser will be waiting for you, ready to inspect your vehicle, coordinate any repairs, and handle all rental arrangements so you can get on with life, right then and there. Efficient; lf you blink, you might miss the whole claim process. We're that efficient. Plus, with us worrying about the details, you'll never have to obtain additional estimates or flll out any needless paperwork. We know how valuable your time is. Guaranteed: Not only do we quality check every repaired vehicle to make sure it meets Travelers'standards, we also provide you with a guarantee on all of those repairs for as long as you own your vehicle.

800.252.4633 (800.CLAIM33)

Travelers Guarantee

How ConciergeCLAIM Works

1. lf you're in an accident, call Travelers as soon as possible. We're ready to help anytime day or night, weekend or holiday.

2. Choose the ConciergeCLAlM option.

3. Our Rep meets you at a convenient ConciergeCLAlM center, immediately inspects your vehicle, gives you a complete on-the-spot estimate and answers all your questions.

4. We'll handle all rental arrangements right at the ConciergeCLAIM center. When your car is ready, you simply drop the rental back off with us.

5. We'll monitor the repairs, always keeping you informed of the progress. Your ConciergeCLAIM Rep will handle all the details for you* from checking the completed work and making sure it meets Travelers' high standards, to contacting you the moment your vehicle is ready.

6. All repairs are fully guaranteed by the repair shop and backed by Travelers for as long as you own the vehicle.

7. Did we mention you get all this at no additional cost?

A Higher Level of Service

You always have the right to decide where your vehicle will be repaired. However, when you choose Travelers ConciergeCLAIM, you can count on prompt, quality repairs, matched by top-notch customer service featuring; Select, leading-edge auto repair facilities that follow best practices for timely, professional repairs. Specially-trained Travelers auto appraisers equipped with the latest in technology. Expertise with private passenger vehicles, light to medium duty work trucks, SUVs and cargo vans. lf you have an accident, please call us as soon as possible to report your loss. And ask us about our ConciergeCLAIM program, a higher level of service at no extra cost.

Claims Numbers
Travelers 1-800-CLAIM-33 (252-4633)
Lititz Mutual 1-855-725-5642
Foremost 1-800-435-7764
Progressive 1-800-274-4499
Safeco 1-800-332-3226
Nazareth Mutual 1-800-321-6783

Disaster planning - it is never too early to start

The best time to think about a natural disaster is when there is not one in sight and you can undertake effective planning without stress. Start by getting organized and doing simple tasks.

Here is what you need to do:

  • Review your insurance policy to ensure you have sufficient coverage. Your Travelers representative or insurance agent can help.
  • Create safety plans for your family and your business. Families, draw up an evacuation plan that tells everyone where to go and how to keep in touch during an emergency. Businesses, write a business continuity plan that outlines what you will do and who you can call on to keep your business running in the event of a disaster.
  • Build a content inventory to document the items in your home or at your business.
  • Prepare a survival kit of things you might need if disaster strikes.
  • Perform routine maintenance such as tree-trimming, gutter cleaning and debris removal around your home or office building. Make sure drains and sump pumps are clear.

Whether it is preparing for a natural disaster like Superstorm Sandy or avoiding common causes of everyday disasters like water damage, fires and carbon monoxide poisoning, there are resources for home and business owners that can help protect lives and property.

3 steps for disaster preparedness

1. Create a survival kit

In creating a survival kit, think about what you would need if you were stranded away from home for three to seven days. Prepare your kit well in advance so that if you have to evacuate quickly, you are able to take your essentials with you.

  • Canned food and other nonperishable food, along with a non-electric can opener
  • Enough water for a gallon of water per person, per day
  • Toiletries and personal items
  • Flashlights and plenty of batteries
  • A portable radio and/or television
  • Prescription medications
  • Extra clothing and blankets
  • A first-aid kit
  • Emergency cash and credit cards
  • A copy of your homeowners insurance policy
  • A copy of an inventory of your home’s contents
  • Other personal documents

2. Have a plan

Well before a disaster strikes, you should be thinking about your evacuation plan. An evacuation plan that is spelled out and distributed to everyone in the family well in advance is a good strategy for success in case of disaster.

  • Designate a place for all family members to meet. Make sure the meeting place is outside the impacted area.
  • Map out an evacuation route. While there may be one well-traveled route to your meeting place, make sure you have alternate routes mapped out in case your main route is blocked.
  • Keep your fuel tank filled in your car. Determine how much fuel you will need to reach your meeting place.
  • Identify a contact person outside the affected area. Give their contact information to everyone in the family so they can serve as a point of contact should you get separated.

3. Build an inventory

In the event of severe damage to your home or business, having a current inventory of your possessions – including make and model numbers – can help you get your insurance claim settled faster, verify losses for your income tax return and help you purchase the correct amount of insurance.

  • Take pictures. Take pictures of rooms and important individual items. Label pictures with a description, including where you bought it and the make, model and serial number.
  • Create an electronic file. Use your computer to make your inventory list. Personal finance software packages often include a homeowner’s room-by-room inventory program.
  • Store the list, photos and tapes. Regardless of how you create it (written list, flash drive, photos, video or audio), keep your inventory, along with receipts, in your safe deposit box or at a friend’s or colleague’s home.
  • Consider expensive items. Valuable items like jewelry, art and collectibles may have increased in value since you received them. Check with your agent to make sure that you have adequate insurance for these items. They may need to be insured separately.


Heritage Insurance Group, Inc.

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4101 Tilghman Street
Allentown, Pennsylvania 18104
Phone: 610-398-1535     Fax: 610-398-3301

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